(937) 743-2797
(937) 743-2797

Return/Refund Policy

We at Buy Alpaca Gear want you to be as passionate about our products as we are about making them. Returns or exchanges are accepted in original saleable condition within 7 days of receiving the package. Please contact us at 937-743-2797 for a return authorization (RA#) before sending any items to us.

Please pack the items carefully and try to use the original packaging if possible. Please insure your shipment as lost shipments are the sender's responsibility. All returns or exchanges must be accompanied by an invoice or packing slip.

Send all returns or exchanges to:
Buy Alpaca Gear
2696 W.Pekin Rd
Springboro, OH 45066

Attention: Customer Service – Returns

We will issue a refund or exchange once we have inspected the items. Credit or debit card refunds will be issued to the card that was used on the original purchase. Please retain your return shipping receipt and invoice or packing slip until you have received your refund or exchange. It may take up to two billing cycles for the refund to appear on your statement. All shipping and handling fees, as well as gift wrap fees, are non-refundable.